Tag Archives: facebook

MyNRL racks up 220,000 facebook fans – media spend? A big 0

(This text was originally written for Digital Choice in AdNews)

I’ll tell you a secret: I was getting a bit bored by the Digital Choice columns. Bored by descriptions of uploads, downloads, widgets, gadgets, tweets and posts followed by a screenshot. The latter usually small in size and framed by a browser, making the work appear complicated and even a minimalistic layout look cluttered. I don’t mean to attack any individual of the previous authors, more the format. Hasn’t digital matured enough to now debate the idea rather than the execution?

Digital Choice on AdNews

A Digital Choice column on AdNews

So this column features a campaign that is explained in five words: MyNRL makes rugby fans proud.

100,000 Australians became part of it in the space of 48 hours, 200,000 after 2 weeks with a total reach going into the millions – all boosted by a lavish media spend of zero. At the core of MyNRL lies a small facebook application that lets you do only one thing: create a personal jersey in order to back your state at the Origin games. Unite with your friends and tease your enemies. Simple as that, no fancy footwork, the thing is not even in 3D.

My NRL app on facebook

My NRL app on facebook

As the makers put it: “Timing was everything”. They seeded to the 16 NRL teams two days before kick off, with a single post on each of their Facebook walls. Its live game commentary made facebook punters part of the event, jump up from their sofas, sledge the opponents and show their pride.

This is all far from cutting edge stuff but it still racked up a huge score. Several details made it so compelling and (dare I say it) “viral” that the idea spread like wildfire. And it continues to do so even though the Maroons have resoundingly won offline as well as online. You might have noticed agencies hiring content and community managers – this is one field those guys would love to play on.

Before you think I am only talking about saving media dollars – I want to celebrate a beginning rather than a final result, the promise of something good to come. MyNRL has only begun because it has created a huge community in a couple of weeks.

And sponsors must be tripping over themselves to join the scrum.

Additional comment: I see plenty of opportunities to work with this community on facebook – congrats to Aden Hepburn from IdeaWorks for a project that took off like Lockyer’s 50-yard field goal in yesterday’s Maroons’ whitewash of the Blues.

Advertising agencies on Facebook: do you practice what you preach?

At Holler we started redirecting all visitors of our company website to our Facebook page. While you can still access our “regular” site (moved to an “On Holiday” address), most visitors stay on the facebook version. Even people without a facebook account (a.k.a. 0.23% of Australia) can see the customised tab we built in FBML. I was recently interviewed by the editors of SHIFT! in Japan on this topic and thought it might be interesting to hear other people’s experience and opinions. Here are a (very few) places and activities I stumbled upon:

International

  • AKQA and Big Spaceship are very popular (in number of fans) and spread lots of case studies, job news, awards and thoughts this way
  • Razorfish/NeueDigitale in Germany (one of my former work places) is very chatty and shares 3rd party links
  • R/GA use it a lot for recruitment and conference & media appearances
  • SapientNitro post work and industry news from any of their many offices

AU / NZ

  • Resn distributes their many award and job news
  • Digital Eskimo and Visual Jazz mostly draw their blog feeds into their  (non vanity URL) pages
  • Bullseye are either heavy on the BBQ or Blackmore’s news
  • Circul8 also redirect their URL and run a similar gamut of posts to Holle
  • Pusher run (against FB guidelines) as a person rather than a page
  • RMG Connect had integrated Facebook Connect on their playful “regular” site (unfortunately now dissolved into the video-laden JWT site)

Surprising is that many international networks don’t seem to do anything on FB or when they do have a page take it to any interesting level. I would like to do a quick survey of AU/NZ agencies on Facebook. Which ones do you value and became a fan of? What are success criteria, do you think you would “buy” fans through FB-ads and promotions? What is the best tonality for clients, talents, employees alike?

Here is my bit about “Holler’s what and why on Facebook”

Holler on FB

Holler on FB

Background:
In my experience agency websites are a one-time affair for users. Even your own clients never return to check up on your latest and greatest work. This leads most agencies to start putting out a newsletter, and it is uncanny how soon those slow down to a trickle and get abandoned. At Razorfish/NeueDigitale I started a podcast which died an unceremonious death after one episode (doesn’t really qualify as a podcast really). The NetX newsletter was dumped after three issues. A newsletter suggests that all content has to be fairly significant and important to the business of the reader. Internal culture and social news hardly feel appropriate – which is strange because creative agencies’ reputation thrives on how much extra-curricular and non-commercial things go on. And it is an important decision factor for talent as well as clients.
Facebook on the other hand is a place where the private and public sphere mix harmoniously, where social and commercial infos can blend in one stream. Holler has been servicing different brands in Facebook for 2 years now and 2 of our staff are full-time content and community managers.

Strategy:
Since we can communicate more often about all aspects of agency life in Facebook and because we know how to move in this space, we decided to redirect hollersydney.com.au to our Facebook page. Any visitor is welcome to still check our “regular” site onholiday.hollersydney.com.au

Execution:
We built a customised tab in FBML displaying a little time-lapse film of our studio, 4 pieces of work and a bit of the usual “This is us” copy with a hint at getting in touch or (dare we say it?) “become a fan“. (Note to self, the line”click that Fan button” should say “LIKE” by now).
This is the page that every new (non-fan) visitor of Holler would land on. Updates happen naturally on the Wall, if a post needs more links, space and integrated media we use our customized Tumblr blog.

Results:
Since we switched to a Facebook page the amount of fans and job applications from talent have steadily increased. We can stay in touch with this growing audience on an ad-hoc basis, in a casual tone and without worrying if messages fit a certain category. It is hardly an accurate measurement but we believe that our rating of second hottest digital agency in the region is also a result of more people staying in touch with our work as well as culture.

Addition (29/07/2010):
Geekvertising collated a list of the likes/fans of UK and US agencies split by networks. I reckon it is time to ask the people running these page for a more qualitative analysis, using the amount of interactions per post, photos, intervals of postings and so on. Admittedly, the effects of these pages on the agencies might only be supported by anecdotal evidence (e.g. better qualified applicants).

Save friendships – hyper target your facebook updates

I sometimes I feel like a semi-professional Facebook updater (mostl of the posts for Holler), sometimes I feel like an amateur. I have been posting things that were relevant to some friends and bordering on spam for others. As an expat I find it even more difficult to judge whether both my social circles can find common ground beyond web memes and global politics. And what language should they be written in? What do a former German school mate and a current Australian colleague have in common? I reckon not a whole lot, except knowing me. I suspect many have already hidden me because of lacking relevance to their lives.

But help exists in the shape of limiting the visibility of updates. I had known about the feature but not used it much. So when I stumbled upon Crystal Castles and wanted to share their tour dates (the band is bypassing Down Under as many international acts do) I chose to hyper-target the update. Written in German and only visible to those Berlin-based friends I considered to be into Crystal Castles style of music.

Crystal Castles facebook update

If you want to be this flexible, the posting procedure gets a bit silly (or maybe I have overlooked a more convenient way). See below the two parallel windows that allow selecting relevant names/friends.

Selective updates

But to keep the value of facebook up, I fear I must not only do selective reading but also practice considered sharing. Or else I might get paid out by friends in Pringles latest social content campaign “Help the Oversharers“.

Client’s Facebook fans = Pitch competition

If you want to check who the competition on your next pitch really is, don’t bother trying to coax it out of your client-to-be. Simply “Become a fan” of whatever your client is doing on facebook and voila, there are your usual suspects.

Facebook pitch list

My next Facebook pitch competition

Caveat: This only works if you are “friends” with at least one of the guys from competing agencies or they have diligently joined a network showing their allegiance. OK, and if the brand you are suiting has thousands of fans it might also get a bit tiresome.

Fallen out of love with Twitter? Well, my industry column has.

On Feb 11 I made the spontaneous (and potentially premature) decision to stop twittering. Or let’s call it taking a serious break to re-evaluate. I joined Twitter during its geeks-only phase in April 2007 with the ground breaking statement “back to the office with Pascal” (what was your First Tweet?). I then let it rest for a year or so before picking it up once there were “enough people like me” on it. I ran several campaigns with it, including a gargantuan stream of more than 1600 tweets for Beck’s beer. And sat on the couch (among other places) staring at TweetDeck on my iPhone, trawling through links and private minutiae. And then I made this abrupt decision…which I promptly announced on Facebook. I couldn’t keep that to myself:
——-
Tim Buesing “just had a thought: how about I stop twittering? Would it even matter?”
——-
So except for a few automated tweets coming via my linked accounts of blip.fm, slideshare or this blog I have been silent.

  • I don’t really miss it.
  • Nobody has expressed missing me on there (so far).
  • It seems like I wasn’t alone in giving up.
My TweetDeck

My TweetDeck columns

My “Industry” column inside Tweetdeck fell from about 30 active, daily twitterers (out of 65) to about 5 – 10. Events such AIMIA awards or AdTech give it a “real-time info” jolt but it still feels slower. And recent converts like ex-SMH’s TheRealSamNorth got christened at The Digital Citizen meetup and instantly slacked off as well. Admittedly, that’s all very anecdotal evidence. But the people still twittering are mostly senior agency people with a vested interest in keeping the Twitter conversation going.

Is Twitter going 180 degrees back to (social) geekdom? I am happy for you to call me a traitor and prove me wrong with (Australian) stats but does it only work for real-time events and breaking news?